To raise a new request simply select the most relevant request type and fill out the form by providing the following details: After the request has been created, it will remain open for edits. You will be able to verify that all pertinent information has been added and that no further comments are needed before […]
Request Type
To help us manage your requests and issues more effectively, we have introduced the following request types:
Introduction
The Vegas Software Client Support service desk tool is designed to provide operators and software providers with essential support related to our services and products. Our dedicated team is here to assist you with any issues or questions you may encounter. Click here to access our Client Support portal. For login details, please contact your […]
Site Management
In this section, we can manage the labels and their associated providers. This includes adding or removing providers under each label as needed. This section is available only for Super Admin. When you click edit, a new window will appear where you can add/remove the providers from the label. To add/remove a provider from a label […]
6. User Management
In this section, we can find the sub-sections called Users and Users Sessions. Users: In this section, we can manage the users by listing the users and adding and editing the users for the selected site. Along with this, we can manage the roles and their capabilities to the Back-office accessibility. User Session History: In […]
5. Home Dashboard
On this page here you will find our main dashboard concerning the selected site which will provide you with a quick summary of the overall performance of our games. Plus, some quick links to provide you with comprehensive support. This Page covers the data of games and players by channel, Depositors, and top withdrawals.
18. HASH CALCULATION
Hash code is calculated with the following formula:From request post parameters, all parameters are taken (except hash) and appended to a string: 1. Sort all parameters by keys in alphabetical order. 2. Append them in key1=value1&key2=value2. 3. Append secret key, e.g.: key1=value1&key2=value2SECRET. 4. Calculate the hash by using MD5 and send it along with the request.
17. CANCEL CAMPAIGN
Operator must call this API to cancel a freespins campaign. 17.1 Cancel Campaign Request Type Input Method POST URL https://<AG-API-BASE-URL> /supplier/freespins/cancel_campaign Headers “Content-Type”: “application/json” POST Parameters JSON Object(JSON-RPC 2.0) Example { “jsonrpc”: “2.0”, “id”: 0, “method”: “cancel_campaign”, “params”: { “promospin_id“: “1533”, “api_key”: “gkw6RP2yadeFeSdf8zTs”, “reason”: “Forfeit Campaign”, “hash”:”f0d932dcb9c70eb85439658b17636835″, “site_id”: “6” }} 17.2 […]
16. UN ASSIGN PROMO SPINS
Operator must call this API to unassign a player from a freespins campaign. 16.1 Un Assign Request Type Input Method POST URL https://<AG-API-BASE-URL> /supplier/freespins/un_assign Headers “Content-Type”: “application/json” POST Parameters JSON Object(JSON-RPC 2.0) Example { “jsonrpc”: “2.0”, “id”: 0, “method”: “un_assign”, “params”: { “reason”: “Forfeit Bonus”, “campaign_code”: 1533, “player_id”: “459“, “hash”:”f0d932dcb9c70eb85439658b17636835″, “api_key”: […]
15. AWARD PROMO SPINS
Operator must call this API to award a freespins bonus to a player. 15.1 Award Promo Spins Request Type Input Method POST URL https://<AG-API-BASE-URL> /supplier/freespins/award_promo_spins Headers “Content-Type”: “application/json” POST Parameters JSON Object(JSON-RPC 2.0) Example { “jsonrpc”: “2.0”, “id”: 0, “method”: “award_promo_spins”, “params”: { “campaign_code”: 1533, “player_id”: “459”, “currency”: “GBP”, “start_time”: “2024-01-12 […]